ROLE OF DISPUTE RESOLUTION IN MAINTAINING INDUSTRIAL RELATION AND ORGANISATIONAL EFFECTIVENESS
Abstract
Effective dispute resolution can help employers to maintain good relationships with their employees by dealing with workplace issues at an early stage. Employees need to know that their grievances will be taken seriously by an employer. A good dispute resolution process may help to avoid the costs of resolving a claim externally.
The legal system provides a necessary structure for the resolution of many disputes. However, some disputants will not reach to an agreement through collaborative processes. Some disputes need the coercive power of the state to enforce a resolution. Perhaps more importantly, many people want a professional advocate when they become involved in a dispute, particularly if the dispute involves perceived legal rights, legal wrongdoing, or threat of legal action against them.
A strong dispute resolution system followed by employer develops a sense of self respect and responsibility among the employees. It helps in securing a prompt and fair settlement of grievances. It provides a flexible means for the adjustment of wages and employment conditions to economic and technological changes in the industry, as a result of which the chances for conflicts are reduced. This paper presents a conceptual framework to describe the role of dispute resolution in maintaining industrial relation and organizational effectiveness.
References
Accountempts. 1996. Time out. Staff conflicts consume more than nine weeks of management time eachyear. Press release, May 8, Menlo Park, CA.
Adams, Roy. 1993. The North American model of employee representational participation: 'A hollowmockery.' Comparative Labor Law Journal 15(1): 4-14.
Singh.B.D, “Industrial Relations emerging paradigms” New Delhi,EXCEL BOOKS, 2008
en.wikipedia.org/wiki/industrial_relations
en.wikipedia.org/wiki/Dispute:resolution
Downloads
Published
Issue
Section
License
Copyright Notice
Submission of an article implies that the work described has not been published previously (except in the form of an abstract or as part of a published lecture or academic thesis), that it is not under consideration for publication elsewhere, that its publication is approved by all authors and tacitly or explicitly by the responsible authorities where the work was carried out, and that, if accepted, will not be published elsewhere in the same form, in English or in any other language, without the written consent of the Publisher. The Editors reserve the right to edit or otherwise alter all contributions, but authors will receive proofs for approval before publication.
Copyrights for articles published in World Scholars journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.
