A STUDY ABOUT STUDENTS’ PERSPECTIVE FOR IMPROVING QUALITY OF MANAGEMENT EDUCATION SYSTEM IN PRIVATE INSTITUTIONS
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Abstract
Quality is an indefinable and unclear concept (Parasuraman, Zeithami and Berry, 1985). Quality is defined as the ‘fitness for purpose' and quality assurance is defined as ‘the methods, techniques, practices and activities intended to lead to the attainment, maintenance, monitoring and improvement of quality’ (Woodhouse, 1998, p. 258). Quality assurance for higher education systems has become a key issue globally encouraging alliance among quality assurance organizations at regional and international levels. The term “QUALITY” is derived from the Latin word “QUALITAS” which means the degree of excellence of a thing (Oxford Dictionary, 2003). The quality in the field of education connotes present and future needs of particular learners in question, given their particular situations and forecasts. It also denotes significant variations in the educational procedures, in the nature of its inputs, its purposes, programs and educational technologies; and its socio-economic, cultural and political environment (Coombs 1985: 105).
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