TREATMENT OF USERS: SOME ISSUES

Authors

  • Dr. Supriya Shukla

Keywords:

contemptuous, establishment, libraries

Abstract

A cordial and careful treatment of users is very vital to libraries.
While a contemptuous and careless treatment would alienate them it is
important to know what kind of treatment annoys the users most and libraries
should try to improve the treatment of users. The paper emphasizes on a
friendly treatment of users as it is ridiculous to spend a huge amount on the
establishment and maintenance of the libraries and not bother about their user
for whom they exist. The paper ends pleading for more empirical studies on
treatment of users.

References

HARRISON (K C). Public relations for librarians. 1982. Gower,

Hampshire. p 1.

ANGOFF (A), Ed., Public Relations for libraries: Essays in

communications techniques. 1974. Greenwood, Connecticut. p 1-13.

IASLIC Bulletin 37, 4; 1992, 247-250.

RICE (B). Public Relations for public libraries. 1972. H W Wilson, New

York p 27.

HARRISON (KC) op cit p 25.

SHUMAN (BA). River Bend revisited: The problem patron in thelibrary.

Oryx, Arizona. 7 SANGAM (S L) and KONNUR (P V). Public

Relations activities in

Karanataka State Public Libraries IASLIC Bulletin 38, 4; 1993, 169-173.

HOLIDAY (SC). The reader and the bookish manner. 1953 Association

of Assistant Librarians,

HARRISON (KC) op cit. p 18-23.

RICE (B) op cit. p 27-28.

Published

2014-08-30

Issue

Vol. 3 No. 9 (2014): AUGUST 2014

Section

Articles

License

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